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Return Policy

Customer satisfaction is extremely important to us. Incorrectly shipped
orders or defective equipment or vinyl will be promptly handled by our
support associates.  Some items may be referred back to the manufacturer for
service and support.  Lost packages or damages incurred during shipping will
not be the responsibility of DJcity.com. You must obtain a return
merchandise authorization (RMA) number before returning items. Please
contact support@djcity.com and describe in detail why you are unhappy with
your order. Be sure to include your order number and you will be contacted
shortly with further instructions.

Vinyl
All vinyl sales are final. We do not accept returns or exchanges on warped
records.

Equipment
All equipment sales are final unless the product is defective or shipped in
error. Defective items must be returned within 14 days of receipt. Once we
receive the defective item, we will inspect it and determine if it is
defective. If the item is deemed defective, a replacement or refund will be
offered. In the case of defective items, we will cover domestic return
shipping.

Clothing
Returns and exchanges may be made on clothing within 14 days of receipt.
Items must be in original new condition. Returns and exchanges are not
accepted on worn or washed items. Customer is responsible for shipping
charges on returns or exchanges due to change in preference (such as size,
style, or color). If a wrong item or a defective item was shipped, we will
cover domestic return shipping.

Sale Items
Purchases on all sale items are final.
Digital Record Pool
DJcity is the industry provider of music to the professional DJ community. We are the source for the latest radio / club hits, mashups, remixes, party breaks, and DJ tools. Learn more!

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